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Transforming Workplace
Relationships

Co-authored with Katie McCleary, Bridge the Gap delivers a proven framework for engaging resistant employees in diversity, inclusion, equity, and belonging work. Recognized by INC. Magazine (2022) and featured in Forbes, Fast Company, and The Wall Street Journal.

Whether you're a team leader or a C-suite executive, this is the book that bridges the distance between intention and real, lasting change.

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Co-authored with Katie McCleary INC. Magazine 2022

Inside the Book

What You'll Learn

Thirteen chapters. One framework. A complete playbook for turning resistance into belonging and conversations into catalysts for real change.

You work with people you struggle to understand, like, or respect. The gap between you and them is costing you -- and the only person who can close it is you.

Meet your amygdala -- the part of your brain that hijacks your best intentions the moment pressure hits. Understanding the biology rewrites the whole approach.

The stories you tell yourself about other people are shaping every interaction. Learn how your inner narrator distorts reality -- and how to catch it in the act.

Most workplace conflict follows a predictable pattern. Recognize the Drama Triangle -- then choose a different path with the Circle of Choice.

Before you can communicate effectively, you have to regulate yourself. Show up clean by disrupting the invisible forces that pull you off course.

Replace judgment with genuine inquiry. When you stop telling people what to think and start exploring what they see, the whole room shifts.

You think you're listening. You're not. Discover the hurdles that block real listening and what it takes to hear the person in front of you.

Every relationship has a shared egg -- fragile, valuable, and easily cracked. Learn how to build and protect trust even when it feels impossible.

The conversations that change everything start with curiosity, not certainty. A framework for initiating the hard talks most leaders avoid.

Going deeper. How to sustain a conversation when emotions are high, stakes are real, and walking away feels easier than leaning in.

The exact words matter. Practical language tools for the moments when pressure is high and your default scripts are failing you.

Some gaps are small. Some are canyons. Learn how to tell the difference -- and what to do when the distance feels too far to cross.

Not every gap needs to be bridged -- but every gap deserves a conscious choice. The final framework for deciding when and how to show up.

Praise

What Leaders Are Saying

"Jennifer has done it again. Bridge the Gap is the book every leader needs on their shelf. Practical, powerful, and impossible to ignore."

— Nicki P Todd, SVP First American Title

"In healthcare, communication saves lives. Jennifer's framework could fundamentally change how we connect with our teams and patients."

— Toby Marsh, Chief Nurse Executive Kaiser Permanente

"This is the missing playbook for leaders navigating complexity. If you want to actually be heard, read this book."

— Bill Lowman, CEO American Pacific Mortgage

"Jennifer understands that real communication requires vulnerability and strategy in equal measure. Bridge the Gap delivers both."

— Marilyn Tam, Former CEO Aveda

Bridge the Gap

Transforming WorkplaceRelationships

What You'll Learn

What Leaders Are Saying

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Transforming Workplace
Relationships